Section 1: General Refund Conditions
At IQ Intern, we are committed to providing high-quality vocational training and skill-validation programs. Since our digital services—including simulated internship tracks, downloadable utility documents, and performance scorecards—are delivered immediately and electronically upon access, all sales and transaction fees are generally non-refundable.
We encourage all users to thoroughly review the features, details, and requirements of their selected internship tracks before making any payments. By purchasing access to a track evaluation, you acknowledge and agree that digital products represent instant value transfer and cannot be 'returned' once processed.
Section 2: Transaction Discrepancies & Duplicate Billing
In exceptional circumstances, such as double-billing errors or accidental duplicate transactions on the same account for the identical track, we will review refund request requests on a case-by-case basis. To request a review, you must contact our billing support team at support.iqintern@gmail.com within 48 hours of the transaction, providing your receipt ID and transaction details.
Section 3: Processing Approved Claims
If a refund is approved by our billing department, it will be processed back to the original payment method through our third-party payment gateway (Razorpay) within 5 to 7 business days. Please note that processing times depend entirely on your financial institution.